Building Flexibility into the Experience

In our last blog, we shared how we helped Chick Fil-A build custom equipment for their POS devices. 

Here’s how we refined that product to face new challenges:

One of the most unique challenges was menu visibility.

The team needed a way to present menu options to customers quickly and clearly—without slowing down the ordering process. So, we engineered a custom crane-style arm using an UltraMount system paired with a precision 3D-printed ball joint.

This allowed for smooth, adjustable positioning, making it easy to present the menu at virtually any angle.

We also added a clipboard-style mount, making menu swaps simple and efficient—ideal for changing promotions or updating offerings on the fly.

Designed for Comfort and Mobility

Functionality is only half the equation. When a system is used all day, comfort matters just as much.

To make the setup truly mobile, we incorporated a comfortable shoulder strap. This allowed team members to carry the entire workstation hands-free when needed, reducing fatigue while keeping everything accessible.

The result was a seamless blend of durability, mobility, and usability; built specifically for the fast-paced, outdoor service environment.

Learn more in our latest article.

Need Custom Equipment for Your PAXD190?

Have you been struggling to find equipment that actually works for you and your business? If you need custom holders or cases for your PAX device, you’re in the right place!

Don’t use a PAX device? No problem! We can customize holders and cases for any device.

Get started by submitting a contact form here. We can’t wait to help you design your perfect case!

Chick Fil-A: It All Started with a Question

Did you know that we worked with Chick Fil-A to build a custom solution for their POS devices?

One of their team members placed an order that included a mix of components that didn’t obviously go together. Rather than guessing what they were trying to accomplish, we picked up the phone.

On the other end was a team working to solve a very real, very practical challenge: they needed a fully mobile, outdoor point-of-sale setup that could:

• Hold a tablet securely 
• Integrate a credit card reader 
• Display a menu for customers 
• Be worn comfortably for extended periods 
• Stand up to constant outdoor use 

In short—they needed a system that didn’t exist yet.

Designing a Solution Around Real-World Use

Once we understood the goal, our team got to work building a solution from the ground up—one that wasn’t just functional, but field-ready.

We started with a rugged protective case for their high-end tablet, reinforcing it to handle daily wear, weather exposure, and constant movement.

Next, we integrated a holder for the PAX D190 credit card reader, securely mounting it alongside our signature Handeholder system. To ensure durability without sacrificing flexibility, we used industrial-grade mounting techniques to keep everything firmly in place, even during high-volume service.

Learn more in our latest article.

Need Custom Equipment for Your PAXD190?

Have you been struggling to find equipment that actually works for you and your business? If you need custom holders or cases for your PAX device, you’re in the right place!

Don’t use a PAX device? No problem! We can customize holders and cases for any device.

Get started by submitting a contact form here. We can’t wait to help you design your perfect case!